Retail queue management
Let customers shop while they wait.
Phone shops, telecom stores, repair and service centres: customers check in at the front desk or with a QR code, browse or step out, and get a text when the technician, payment desk or pick-up counter is ready for them.
Free plan for one location. Nothing for anyone to install.
What makes the wait worse
Customers stuck in a line, not in the store
People who could be browsing are standing still, and some leave without buying.
Repairs and quick tasks in one line
A two-minute top-up waits behind a thirty-minute repair.
Drop-offs nobody can track
Customers call to ask whether their device is ready because they cannot see it themselves.
From the front desk to pick-up
Klargy comes with a ready-made setup for retail and service centres. Rename the steps, add or remove them, and you are ready to go.
- 1
Front desk
Check-in, enquiries and drop-offs. Customers get a ticket for the right service.
- 2
Technician
Repairs, fittings and set-up, walk-in or booked.
- 3
Payment
Customers are sent to pay on the same ticket.
- 4
Pick-up
Repaired or ordered items are collected from their own short line, with a text when ready.
Circuit Square Mobile Service Centre
A made-up a phone and telecom service centre in a shopping mall, to show how a day changes.
Circuit Square handles SIM registrations, top-ups, device repairs and order pick-ups. Weekends and lunchtimes are packed.
Before
One line for everything stretched into the mall corridor. Customers waiting for repairs blocked the counter for people who only needed a SIM swap.
With Klargy
Customers check in at the front desk or with a QR code and wait anywhere in the mall. Quick tasks, repairs and pick-ups have their own lines, and customers get a text when it is their turn.
- The corridor is clear on Saturdays
- Quick tasks are served in minutes
- Repair customers know when to come back
Built for retail and service centres
Wait anywhere
Customers follow their ticket on their phone and get a text when they are nearly up.
Lines by task
Separate quick tasks, repairs, payment and pick-up so each moves at its own pace.
Book a technician
Customers book a repair slot online and are placed by time when they arrive.
Store screens with your promotions
Called numbers plus your own images and videos, so the wait sells for you.
Several stores, one account
Run every branch as a location with its own lines and screens.
Know your busy hours
Arrivals, waits and service times by store, hour and weekday.
Questions people ask
What is retail queue management?
It is a way of managing in-store lines so customers do not have to stand in them. They take a ticket, keep shopping or step out, and are called when a staff member is ready.
Can we use our lobby screens for promotions?
Yes. Upload images and videos and set when each campaign runs. When a number is called, the queue takes over the screen.
Does it work across many stores?
Yes. Each store is a location with its own services, desks and screens, all managed from one organization.
Also used by
Set up your first queue this afternoon.
Create your organization, pick the ready-made setup, and print the QR code. The first people can join before the end of the day.