Pharmacy queue management
Hand over prescriptions without a crowd at the counter.
Separate prescription drop-off, pharmacist consultations and collection into their own lines. Customers leave their prescription, do their shopping or go home, and get a text when their medicine is ready.
Free plan for one location. Nothing for anyone to install.
What makes the wait worse
One line for everything
Someone collecting a ready prescription waits behind someone who needs ten minutes of advice.
Customers hovering at the counter
With no idea when their medicine will be ready, people stand at the counter and interrupt the team.
Peak hours that surprise you
Lunchtime and after-work rushes are felt but not measured, so the rota does not match the demand.
From drop-off to collection
Klargy comes with a ready-made setup for pharmacies. Rename the steps, add or remove them, and you are ready to go.
- 1
Drop-off
The customer hands in a prescription and gets a ticket on their phone or a printed number.
- 2
Pharmacist consultation
Customers who need advice are sent to the pharmacist list, without losing their place for collection.
- 3
Collection
When the order is ready, the customer is called to the collection counter by text and on screen.
Greenleaf Community Pharmacy
A made-up a neighbourhood pharmacy next to a busy clinic, to show how a day changes.
Greenleaf fills most of the prescriptions written at the clinic across the road, so its busy hours follow the clinic: mid-morning and just after lunch.
Before
Everyone waited in one line that ran to the door. Customers asked "is mine ready?" every few minutes, and quick collections waited behind long consultations.
With Klargy
Drop-off, consultation and collection are now three services. Customers drop off and leave, get a text when their order is called, and the screen above the counter shows who to serve next.
- Quick collections no longer wait behind consultations
- Fewer people standing at the counter asking for updates
- The rota now matches the clinic’s busy hours
Built for pharmacies
Separate lines per service
Drop-off, consultation and collection each have their own list, counter and ticket prefix.
"Ready" messages
Customers get a text, email or WhatsApp message when they are called, so they can shop or wait outside.
Hand-offs without a new ticket
Send a customer from drop-off to the pharmacist and on to collection on the same ticket.
Counter screen
Show called numbers on a TV above the counter, with your own promotions playing in between.
Peak-hour analytics
See arrivals and waits by hour and weekday, and ask plain-language questions about your numbers.
Works with a clinic
A clinic can send patients straight to the pharmacy list as the last step of their visit.
Questions people ask
How does a pharmacy queue system reduce waiting?
It splits work that takes very different amounts of time into separate lines, so quick collections are not stuck behind consultations, and it lets customers wait away from the counter until they are called.
Can we text customers when their prescription is ready?
Yes. When staff call the ticket, the customer gets a message by text, email or WhatsApp, depending on what you have turned on.
Do customers need to download an app?
No. They scan a QR code and the ticket opens in their phone’s browser. Customers without a phone get a number and watch the screen.
Also used by
Set up your first queue this afternoon.
Create your organization, pick the ready-made setup, and print the QR code. The first people can join before the end of the day.