Bank queue management system
A branch where customers know when they will be served.
Customers take a ticket for the teller, customer service or an advisor, from a QR code or a kiosk at the welcome desk. Each counter calls from its own list, advisors keep their appointments, and every call is logged.
Free plan for one location. Nothing for anyone to install.
What makes the wait worse
One long line for every task
A quick deposit waits behind a loan conversation because everything goes through one line.
Advisor appointments that slip
Customers who booked a meeting still wait in the hall because the advisor is pulled to the counter.
No record of service times
Head office asks for waiting times per branch and the branch has nothing but estimates.
Every branch service, in its own line
Klargy comes with a ready-made setup for banks. Rename the steps, add or remove them, and you are ready to go.
- 1
Welcome desk
Staff greet customers, help with forms and issue a ticket for the right service. Customers can also take one from the QR code or kiosk.
- 2
Teller
Deposits, withdrawals and payments. Each teller calls the next customer and the counter number shows on screen.
- 3
Customer service
Cards, statements and account queries, walk-in or booked.
- 4
Advisor
Loans, accounts and investments by appointment, so advisors keep their schedule.
Northgate Savings, Market Street branch
A made-up a busy city-centre branch with four tellers and two advisors, to show how a day changes.
Market Street serves traders from the market next door. Month-end and market days bring long lines at the tellers, while advisors see customers by appointment.
Before
Customers stood in a single line that curved around the hall. Advisors were pulled onto the counter at peak times, and booked customers waited for them.
With Klargy
Customers take a ticket for the teller, customer service or an advisor. Tellers call from their own lists, and the screen shows which counter to go to. Advisor appointments are booked online and placed by time when the customer arrives.
- Quick transactions move faster, separate from long ones
- Advisors keep their appointment times
- Waits and service times are reported for every branch
Built for banks
Tickets by service
Separate lines for tellers, customer service and advisors, with their own ticket prefixes.
Kiosk and QR code
A tablet in kiosk mode at the welcome desk, or a QR code customers scan with their own phone.
Advisor appointments
Customers book a meeting online and are placed by their booked time when they arrive.
Branch screens
Called numbers and counters on any TV, with your product messages between calls.
Audit log
Every call, transfer and cancellation is recorded with the staff member and time.
Multi-branch reporting
Compare waits and service times across branches by hour and weekday.
Questions people ask
What does a bank queue management system do?
It issues each customer a ticket for the service they need, keeps a separate list for each counter or advisor, calls customers to the right counter, and records how long each step took.
Can customers book an appointment with an advisor?
Yes. Advisor services can be booked online. When the customer arrives they check in and are placed by their booked time.
Can head office see all branches?
Yes. Each branch is a location in one organization, and analytics can be compared across locations.
Also used by
Set up your first queue this afternoon.
Create your organization, pick the ready-made setup, and print the QR code. The first people can join before the end of the day.