Hospital queue management system
Outpatient flow for the whole hospital, on one ticket.
Hospitals are not one queue, they are ten. Klargy follows each outpatient from registration to billing, triage, the doctor, the lab, imaging and the pharmacy, so they never line up again from scratch and every department sees who is coming.
Free plan for one location. Nothing for anyone to install.
What makes the wait worse
A new line at every department
Patients queue at records, again at billing, again at the doctor, again at the lab. Each line is invisible to the others.
No picture of where the day is stuck
Managers hear that "the lab is slow" but cannot see waits by department and hour, so staffing is a guess.
Unpaid patients reach the doctor
When payment and consultation are not linked, doctors see patients who have not been cleared and billing chases them later.
The outpatient journey, department by department
Klargy comes with a ready-made setup for hospitals. Rename the steps, add or remove them, and you are ready to go.
- 1
Registration
New and returning patients are registered once. The ticket carries them through every department after that.
- 2
Billing
Patients pay or have their cover checked. Consultation can require clearance, so nobody unpaid reaches the doctor list.
- 3
Triage
Nurses take vitals and send the patient to the right clinic or doctor.
- 4
Consultation
Doctors call from their own room. A patient can be held while results come back and resumed later.
- 5
Lab and imaging
Tests are a step in the visit, not a new line. Each department sees who was sent and by whom.
- 6
Pharmacy
The last stop. When the patient is served, the visit closes and the time spent at each step is recorded.
Mercy Ridge District Hospital
A made-up a 120-bed district hospital with two outpatient sites, to show how a day changes.
Mercy Ridge runs a busy outpatient department at its main site and a smaller satellite clinic across town. Both share the lab, imaging and pharmacy teams.
Before
Patients carried paper folders from window to window. The lab had no idea how many patients the doctors had sent until they appeared at the door, and the morning pharmacy line spilled into the corridor.
With Klargy
Each site is a location with its own queues and screens. The outpatient flow sends patients from registration through billing and triage to the doctor, and on to the lab, imaging or pharmacy. Department heads watch their own lists, and the operations manager compares both sites by hour.
- Every department sees who is on the way before they arrive
- Doctors can hold a patient waiting for results and resume them
- Waits by department and hour show where to add staff
Built for hospitals
Patient journeys between services
Design the order of departments once. Staff send patients on with one tap and patients see their next stop.
Payment clearance before consultation
Mark consultation as needing clearance so only paid or covered patients enter the doctor list.
Multiple sites and departments
Run several locations, each with its own services, desks, rooms and lobby screens.
Lobby and department screens
Show called numbers with the room or counter on every TV, and play health messages between calls.
Analytics and audit log
Waits, service times and no-shows by department and hour, plus a record of every call and transfer.
EMR integration
Connect your hospital information system through the API so the queue follows the visit record.
Questions people ask
How is a hospital queue management system different from a clinic one?
A hospital runs many departments, often across several buildings or sites, and a single visit passes through several of them. Klargy handles that with locations, services per department and patient journeys that carry the same ticket from step to step.
Can we stop unpaid patients reaching the doctor?
Yes. A service such as consultation can require clearance. Patients join that list only after billing marks them as paid or covered.
Can a doctor pause a patient while waiting for results?
Yes. A patient can be put on hold and resumed later, so they keep their place with that doctor instead of starting again.
Do we need special hardware?
No. Any TV with a browser works as a display, any tablet works as a kiosk, and staff use the computers or phones they already have.
Also used by
Set up your first queue this afternoon.
Create your organization, pick the ready-made setup, and print the QR code. The first people can join before the end of the day.