Government office queue system
Public services without the all-day line.
Licensing, permit and civil registry offices handle many steps per visit. Klargy gives each visitor one ticket for the information desk, document check, fees and the service counter, and lets them book a slot ahead.
Free plan for one location. Nothing for anyone to install.
What makes the wait worse
Lines that start before opening
Visitors arrive at dawn to be seen at all, then wait most of the day.
Wrong documents, wasted visits
Visitors reach the counter after hours of waiting only to be sent away for a missing form.
Pressure to show improvement
Service charters promise shorter waits, but there is no data to show whether they are met.
A visit in clear steps
Klargy comes with a ready-made setup for government offices. Rename the steps, add or remove them, and you are ready to go.
- 1
Information desk
Visitors are told which service and which documents they need, and given a ticket.
- 2
Document check
Forms and identity are checked first, so visitors are not turned away at the counter.
- 3
Fees
Application fees are paid before processing. The service counter can require clearance.
- 4
Service counter
Applications, renewals and processing, by booked slot or walk-in.
- 5
Collection
Visitors return to collect finished documents in their own short line.
Riverside Municipal Licensing Office
A made-up a city office for business permits and driving licence renewals, to show how a day changes.
Riverside processes business permits and licence renewals for the whole district. Mondays and the last week of each month are the busiest.
Before
Visitors queued outside from 6:00. Many waited three hours to learn their forms were incomplete, and the office could not say how long a renewal took on average.
With Klargy
Visitors now book a slot online or take a ticket at the information desk. Document checks happen first, fees are cleared before the counter, and visitors follow their ticket on their phone. The lobby screens show which counter to go to.
- Fewer visitors sent away at the counter for missing documents
- Booked slots spread demand across the week
- Monthly reports of waiting and service times
Built for government offices
Multi-step visits
One ticket follows the visitor from the information desk to collection.
Book a slot
Visitors book a time for the service counter, and walk-ins are served around them.
Fees before processing
A counter can require clearance from the fees desk before visitors join its list.
Public display screens
Large called numbers and counter names on every screen, with public notices in between.
Kiosk for walk-ins
Visitors without a phone take a ticket at a kiosk and follow the screens.
Reporting and audit
Waiting and service times by service and counter, and a full audit log for accountability.
Questions people ask
How can a government office reduce waiting times?
Spread arrivals with bookable slots, check documents before the main counter so visits are not wasted, separate quick tasks like collection from long ones, and measure waits so staffing follows demand.
Can visitors without smartphones use it?
Yes. A kiosk at the entrance prints or shows a ticket number, staff can issue tickets at the information desk, and numbers are called on the screens.
Is every action recorded?
Yes. Calls, transfers and cancellations are kept in an audit log with the staff member and time.
Also used by
Set up your first queue this afternoon.
Create your organization, pick the ready-made setup, and print the QR code. The first people can join before the end of the day.